Customer Service - FAQ

Questions before shipping:

Skal jeg starte med et yoni æg eller en nydelsesstav?

Yoni æg og nydelsesstave er essentielle værktøjer for vaginal trivsel. De arbejder unikt på at opbygge bevidsthed og forbindelse mellem hoved, krop og vagina. De fungerer smukt sammen som komplementære redskaber, hvor stave frigiver spændinger i bækkenbunden, og æg genopliver og toner bækkenmusklerne. Da mange oplever bækkenubehag grundet spændinger, muskelsvaghed og mangel på forbindelse med sin fisse, giver kombinationen af disse redskaber en holistisk tilgang til at tackle disse udfordringer.

Hvorfor ikke overveje begge dele? Til begyndere anbefaler vi vores Gudinde Nydelsespakke, som indeholder Calypso Cervix Stav™, en Traditionel Nydelsesstav i rosakvartskrystal og et medium Nephrite Jade Æg.

Dog er der vigtige forskelle mellem de to:

Yoni æg anbefales primært til at styrke bækkenbunden, forbedre opmærksomheden, behandle urininkontinens, øge vaginal følsomhed og stimulere seksuel energi og kreativitet og helbrede disassociering fra yoni. De har en blid, feminin energi, der træner i at modtage og åbne op for seksuel nydelse, samtidig med at de har en stærk restorativ effekt på vulvaen og bækkenområdet.

På den anden side er nydelsesstave velegnede til vaginal de-armouring af skeden og livmoderhalsen. Stavens maskuline form og direkte energi fokuserer på at frigive seksuel energi og uønskede spændinger og følelser. De er ideelle til solosex eller partnersex og transformerer onani til at være en langsom elskov med sig selv, hvor seksuel heling og frigørelse kan ske.

Ved at kombinere begge redskaber kan du opnå en holistisk tilgang til seksuel sundhed, hvor yoni æg arbejder på styrke og forbindelse, mens nydelsesstave frigiver spændinger og transformerer forholdet til sex og selv-nydelse.

Du er velkommen til at kontakte os og beskrive din personlige situation. Vi vil med glæde give en specifik anbefaling.

Are your crystals certified?

Only our Nephrite Jade eggs and Rose Quartz Yoni eggs are certified. This means that our supplier has sent a piece of stone to the GIA - Gemological Institute of America for third-party testing to verify authenticity. We strive to sell the highest quality crystals and are working with our suppliers to get more of our crystals certified. You can read about ourcrystal quality.

How long is the delivery time?

Goddess Temple delivers on all weekdays.

When an order is placed, it will be shipped within 1-3 business days.

Orders within Europe are delivered with DAO Express and DHL. Allow 5-7 business days for delivery once dispatched.

International orders outside Europe are shipped with DHL Express and transit time will vary from 2 to 10 working days at the moment the parcel is dispatched.

Goddess Temple delivers primarily to all European countries and Iceland and Norway. Let us know if you want the shipping to another country and we will see if that can be arranged.

For shipping to Denmark, see our Danish mother site: www.gudindetemplet.dk.

For shipping to Sweden, see our Swedish sister site: www.gudinnanstempel.se.

How much does delivery cost?

Here at Goddess-temple.com you get free delivery on all orders over €194. However, this cannot be combined with discount codes.

Delivery costs are between €12-€27, depends on weight.

Are all yoni crystals energetically cleansed and charged before they are shipped?

Yes, we take great care to cleanse and charge the crystals with positive energy before sending them to you. I cleanse all the crystals with sage smoke as soon as I receive them from the factory, and then I perform a little ceremony where I ask the Goddess to charge them with healing and vibrant energy. I might also take them out under a full moon.

Where do you ship from?

From 4700 Næstved, Denmark where we have our warehouse.

Questions after shipment:

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information and instructions to track your package.

Can I exchange or return my item?

Unfortunately, due to the intimate nature and use of the product, we do not offer refunds or exchange options - only in very rare cases where the product is damaged during shipping.

If you find that the item is damaged upon arrival, you should e-mail info@goddess-temple.com immediately and send photos of the damaged item. We will then assess the damage and send you a new item at no extra cost. You cover the return costs of the damaged item yourself.

My crystal has a small scratch, inner crack or outer crack, is it normal and safe to use?

Small unpolished scratches on the surface are quite common for quartz crystal and also safe to use. Internal cracks are also common, and it is still safe to use. One must be extra careful when it comes to cracks that have grown to the external assault. Large holes or cracks running along the outside of the stone are not safe for internal use. Small non-abrasive scratches on the surface of yoni eggs or crystal dildos are perfectly safe to use. In fact, they are very common on certain types of crystals. Internal cracks are also common among certain stones. If your stone has an internal crack, it is safe to use as long as the crack has not grown to the outside surface. However, large holes or cracks running along the outside of the stone are not safe for intimate use.

Always check your stone before use; with improper care, your stone may develop cracks or holes.

We do not use fillers on any of our stones; Remember, this is a gem. It is not molded from plastic or other synthetic materials, and therefore they cannot be manufactured perfectly.

My product is defective upon delivery

If you experience this and receive a defective item, email immediately, documenting the damage with photos. Then we will make sure to send you a new one. This is of course free for you.

We do everything we can to seal and protect the crystals as much as possible on their journey to you, but in very rare cases it may happen that a crystal breaks in shipping and that it arrives in two pieces or with obvious cracks on the surface.

Questions about Yoni Eggs

What is a yoni egg?

A yoni egg is a smooth polished crystal shaped like an egg that is made to be inserted into the vagina to strengthen the pelvic floor muscles and support a healing process and to increase sensitivity and orgasmic satisfaction.

What benefits can I get from using a yoni egg?

The use of a yoni egg can help strengthen the pelvic floor, improve blood circulation, increase sensitivity in the pelvic area and help create a greater connection to one's sexuality, increase body awareness and pleasure and provide a sense of coming home to oneself and making the abdomen "sacred ".

Are yoni eggs safe to use?

Yes, when used correctly and with hygiene in mind, yoni eggs are safe to use.

How do I choose the right yoni egg for me?

The choice of a yoni egg depends on individual preferences and sensitivities. We offer different crystals, each with their own energies and properties. Our guide here can help you choose the one that best suits your needs.

Can all women use a yoni egg?

Yes, all women can use a yoni egg regardless of age. However, there are certain cases where its use should be avoided, e.g. during pregnancy, during certain medical conditions, immediately after birth (wait 6-8 weeks) and during menstruation. Read more about it here.

How can crystals help with pelvic floor healing and sexuality?

Crystals are known for their energy and therapeutic properties. Some crystals are said to have properties that can support the healing process and bring balance to the body and mind. They can help release blockages and promote a deeper connection to your own body and sexuality.

Questions about discount codes

I forgot to use my discount code at checkout. Can I still use it?

We do not manually issue discount codes if they have not been used at checkout. It is the customer's own responsibility to remember to use the discount code, and unfortunately we cannot subsequently add discounts to already processed orders. If your order has not been shipped yet, you may be able to cancel your order and re-place it with the correct discount code.

How do I make sure that I have used my discount code correctly?

Once you have entered your discount code in the discount code field during checkout, there should be a confirmation of the discount being deducted from the total before you complete your order. It is important to double check this before payment.

What if I have problems applying my discount code?

If you experience problems using your discount code, please contact our customer service before completing your order. We will do our best to help you resolve any issues.