Sales conditions

Company information

We are a Danish woman-owned company. Our Danish company name is Gudindetemplet (that means The Goddess Temple in English).

Gudindetemplet 
C/O Helle Nørgaard Lykkebo
Jættestuen 26
4700 Næstved
Denmark
CVR no.: 39938448

Prices and payment

The Goddess Temple receives payment with credit card / VISA-card, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped.

We use an authenticated payment server that encrypts all your card information using SSL (Secure Socket Layer) protocol. This means that we can not read your card information.

Delivery

We deliver on all weekdays from Monday to Friday.

When the order is placed, it will be shipped within 1-3 business days.

We do a lot to love the crystals and charge them with a lot of good energy before sending them out to you.

We pack discreetly! Nothing on the outside indicates that the content has anything to do with sexuality and pleasure.

When the order is send you will get an e-mail with your tracking number.

Orders within Europe are delivered with DAO Express and DHL. Allow 5-7 business days for delivery once dispatched.

International orders outside Europe are shipped with DHL Express and transit time will vary from 2 to 10 working days at the moment the parcel is dispatched.

The Goddess Temple delivers primarily to all European countries and Iceland and Norway. Let us know if you want the shipping to another country and we will see if that can be arranged. 

 

Custom tax

Please be aware that import duty and taxes may be payable on your order. So please find out for yourself what your countries regulations are at this regarding packages from Denmark. We are unable to quote this amount as every country is different.

The Goddess Temple are not responsible for custom fees, duties, or taxes imposed upon international customers. In some cases, the customer may be required to pay customs fees to receive the parcel into their country. These charges are unpredictable and are not covered by The Goddess Temple. In some cases, packages can be delayed due to these matters outside of our control.

Responsibility and lost items

If your parcel is lost or stolen, we will apply for an investigation with the post company to get an insurance claim. This can take some time, so have some patience. If you have a tracking number, then you check it, and if it is outlined with being “delievered”, you have to contact your own post office or local post company and get them to facilitate an investigation.

The Goddess Temple will not be responsible for lost items or covering freight if products are returned due to incorrect addresses or unmanageable situations. If the item is returned regardless of the reason in the shipping process, a fee will be charged for re-sending it (the price originally paid for shipping).

Return policy

At The Goddess Temple you have a 14-day right of return on all unopened and unused goods.

If you wish to return an item, you write to us through our contact form within 14 days of receiving your package and before sending it back to us.

You can return the item(s) to us in the following ways:

  • Reject receipt of your package if you have requested home delivery.
  • Do not pick up your package at the delivery point, because this means that the package is automatically delivered back to us at no extra cost to you.
  • Send the unopened and unused product(s) back to us before the expiry of your 14-day right of withdrawal. You bear the shipping costs yourself. Please note that we do not accept packages sent by cash on delivery.

Once your package is returned, it will be processed within 14 days.

If you received free shipping on your purchase, the amount you get back will be deducted from the cost of the free shipping.

Due to the product's intimate nature and use, we only offer refunds and exchange options on unopened and untested items, i.e. if you have opened the package with tissue paper, it will be seen as used - except in very rare cases where the product is damaged during shipping.

Warranty and complaints

You have 3 years right of complaint from the date of purchase. If it has been more than 3 years since you bought the product, your right to complain is waived.

If you find that the item is damaged on arrival, you must immediately send an email to info@goddess-temple.com and send pictures of the damaged item. We then assess the damage and send you a new item at no extra cost. You will cover the cost of returning the damaged item yourself and if we accept that the item is damaged, we will resend your postage fee for sending it back.

In the event of a complaint, contact and complaints are sent to:

Gudindetemplet
C/O Helle Nørgaard Lykkebo

Jættestuen 26
4700 Næstved
Denmark

Also notify the complaint per email through our contact form. In the notification, you must clearly describe that you wish to exercise your right of complaint.

The complaint must be sent to us no later than 14 days after the order has been received. The period is calculated from the day you receive the order.

Complaints after the 14 days are assessed based on the condition of the item.

 

What happens if my crystal has a scratch or chip on the surface?

Small non-abrasive scratches on the surface of yoni eggs or crystal dildos are perfectly safe to use. In fact, they are very common on certain types of crystals.

Internal cracks are also common among certain stones. If your stone has an internal crack, it is safe to use as long as the crack has not grown to the outer surface.

However, large holes or cracks running along the outside of the stone are not safe for intimate use.

Always check your stone before use; with improper care, your stone may develop cracks or holes.

We do not use fillers on any of our stones; Remember, these are gems. It is not molded from plastic or other synthetic materials and therefore they cannot be made perfectly.

Each crystal and stone is completely unique in its color, shade and energy. It is normal for them to have "imperfections" such as discoloration, cracks, lines or patterns. So please be aware that your crystal may look different from the pictures on our website.

Allergy

If you experience allergic reaction by using our products, stop using it and contact us immediately. We will find out together whether it is the product that has caused an allergic reaction, and if so, you will be compensated with a new product. We cannot take the item back due to its intimate nature and use and therefore cannot give the money back either.

The use of our products, even intimately, is the customer's (YOUR) own responsibility. The Goddess Temple assumes no responsibility or liability for any accidents, injuries or medical bills that may arise as a result of use or misuse.

The information on The Goddess Temple's website is intended for information only and is based on personal experience. It must and cannot take the place of medical advice and must therefore NOT be used for diagnosis, medication or treatment of health problems or disease.

We strongly recommend that you consult your general practitioner and if you have any doubts, ask your doctor and/or gynecologist before using our products, including yoni eggs, yoni steam herbs, wooden dildos, crystal dildos, etc.

 

Discount codes

Here at The Goddess Temple we give exclusive discount codes to our customers. You use the code by entering it in the discount coupon code column at check-out. If you forget to use your discount code, no refund will be given. It is your own responsibility to remember to use it.

A discount code cannot be used in conjunction with free shipping or other discount coupons.

Discounts are not given on already reduced items, goddess kits, Pussy Butter or on wooden dildo amulets.

Discount codes are used ONLINE ONLY!


Cancellation

If you have changed your mind after purchasing products in our webshop, you can cancel your order within 24 hours or before we have packed and shipped it. You do this by sending an e-mail to info@goddess-temple.com or through our contact form here on the website, and we will send you a credit memo.

If we have already shipped your package, you cannot cancel the shipment of your package. You can instead not pick up your package, because then it will automatically be sent back to us at no extra cost to you (see the "Return" section).

 

Appeal options

If you have a complaint about a product in our goddess shop, you can send a complaint to:

The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacoksens Vej 35
2500 Valby
Link: www.forbrug.dk

If you have any questions, contact us here.